The Cass County Sheriff's Office is proud to operate the Cass County 9-1-1 Central Dispatch Center.
The Cass County 9-1-1 Dispatch Center is available 24 hours a day, 7 days a week all year round for the residents of Cass County. The Central Dispatch Center employs 9 full-time and 2 part-time employees.
Cass County Central Dispatch serves the entire County of Cass and disseminates calls for service to 13 fire departments, 8 emergency medical service agencies, and 7 law enforcement agencies. Other agencies dispatched include Department of Human Services, Animal Control, and the Department of Natural Resources.
The 9-1-1 Dispatch Center works with a computer aided system so when you call 9-1-1 in an emergency, it automatically displays the information associated with the land line phone. The name, address, and phone number of the location are displayed to the Dispatcher. This information helps the Dispatcher to determine which police, fire, and emergency medical service to send to your location. All information is confidential and will only be used for 9-1-1 emergencies.
Cass County has worked with cell phone companies to provide the highest level of service to the residents. Many cell phones are now equipped with built in Global Positioning Systems (GPS). If your cell phone is GPS equipped, dispatch is able to locate within 100 feet of your location a high percentage of the time. Cell phone users, when possible, should always be prepared to give an accurate location or address.
Cass County has also been seeing an increase in the use of Voice over Internet Protocol (VoIP). These phone systems do not automatically display caller location. Talk to your provider for 9-1-1 concerns.
For 9-1-1 and dispatch related concerns please contact Lieutenant Douglas Westrick at 269-445-2956.